Help & support
How can we help?
From your first conversation to finding an answer, keeping a recording or managing your plan.
Getting started
Install lisnio and find your way around.
Install lisnio
Requirements, your free trial and getting the app onto your Mac.
Your first session
Connect your account, choose what lisnio hears and start a conversation.
How lisnio works
What lisnio listens for, how it researches and where answers appear.
Change the app’s appearance
Choose a palette or follow your Mac’s light and dark appearance.
Listening & answers
Audio sources, session modes and useful research.
Choose audio sources
Microphone, speaker audio or one app: choose the voices to include.
Automatic listening
Start sessions when another app uses your microphone, with control over which apps can start them.
Pause, resume and end
Know which controls stop capture and which ones finish a conversation.
Use Scribe and Scribe + Assist
Keep a transcript, add researched answers when you need them, and switch during the same conversation.
Read answers and sources
Find researched answers, check their evidence and revisit the conversation behind them.
Set your instructions
Tell lisnio what to focus on and how you want it to help.
Keyboard shortcuts
Control listening and floating windows without leaving your call.
Saved conversations
Revisit, back up and manage what stays on your Mac.
Find and revisit recordings
Open saved transcripts, Assist answers and available audio.
Workspace and backups
Find your local folder, make a backup and recover it safely.
Remove and restore conversations
Use Trash for recoverable removal, then delete permanently when you are ready.
Storage and privacy controls
Choose saved audio and understand transcription, research and usage records.
Account & billing
Sign in, check usage and manage your plan.
Sign in and recover your account
Use email codes to connect a Mac or recover the same plan and minutes.
Manage connected Macs
Review access, sign out this Mac or disconnect another device.
Plans and listening minutes
Understand separate Scribe and Assist allowances, purchased minutes and renewals.
Check session usage
See listening time and the Scribe and Assist minutes used in each conversation.
Upgrade or downgrade your plan
Review the charge, start date and minutes before confirming a plan change.
Cancel your subscription
Stop the next renewal while keeping access through the current paid period.
Delete your account
Understand the confirmation, immediate cancellation and what remains on your Mac.
Fix a problem
Email, audio, missing answers and payments.
Problems with email codes
Find a missing code, resend it or correct the email address.
Fix missing audio
Check sources, permissions and devices when lisnio cannot hear the conversation.
Answers are missing or delayed
Check the conversation, internet connection, available minutes and visible warnings.
Fix a payment problem
Resolve declined payments, a missing allowance or an unavailable billing portal.
Install an update
Get automatic updates without interrupting your conversations.
A person can help, too.
For account, app, payment or privacy questions.