Problems with email codes

Find a missing code, resend it or correct the email address.

If the code has not arrived

Check the address. Confirm the email shown in the browser is the one you intended. Use the change-email option if it is wrong.
Check your inbox and spam. Staging messages include “[Staging]” in the subject. Use the message for the request you just made.
Resend when available. Use Resend in the browser. If a limit is shown, wait for it to clear rather than repeatedly starting new requests.

If the code is rejected

Use only the newest code from your current request. A code expires after ten minutes and can only be used once. Request a new code if the current one has expired or was already submitted.

Sign-in and account deletion use different verification requests. For deletion, follow the fresh-code flow started from Account settings.

Return to the correct app

Staging and production connections are separate. Finish the browser flow opened by the build you are using and return to that app.

Never send a sign-in, invitation or connection code to support. If delivery still fails, contact support with the error and approximate time.