Fix a payment problem

A payment was declined

A declined payment adds no minutes. A declined upgrade keeps the existing paid plan and allowance. Check the error in checkout before deciding whether to retry or change payment details.

Paid access is currently limited. Only the offers available to your account appear in Billing.

I paid, but the app has not updated

Payment confirmation can take a moment. Return to Settings → Billing and use the refresh control at the top. Check the current plan and both minute balances before starting another checkout. A purchase that is still being confirmed should not be paid for again.

If a completed payment remains missing, contact support with the account email, approximate payment time and visible error. Do not send a full card number, security code or private connection token.

Payment methods and receipts

Manage billing opens Paddle, where you can review payment methods, receipts and subscription settings. A browser problem does not itself cancel or change the subscription.

Refunds

Contact support for refund help. An approved refund removes its corresponding allowance. Unused minutes from that purchase are removed. Past listening and unrelated minute purchases keep their original accounting.

Read the terms for the applicable conditions.